About us

Our history

Octempo:RM was created from the successful international sales ledger and credit control function of an SME sized UK listed technology company. As potential clients of an outsourced sales ledger/credit control/debt recovery service ourselves we were uniquely positioned to build an offering that precisely met the needs of the expanding market for outsourced services across the order to cash cycle.

In an industry renowned for inflexible solutions, poor IT enablement and even poorer levels of customer service we identified an opportunity to do something different. Whilst we never assume to know all the pressures and challenges that a business faces within its order to cash cycle, we invariably understand them and have direct experience of something similar. Importantly, this experience is drawn from having been in likely the same position in a commercial organisation. We are not an offshoot of a credit insurer or a bank or factoring company so we can directly relate to the operational challenges in your business.

Our commitment

"We aim to be the partner of choice for our clients across all aspects of the order to cash cycle, exceeding their expectations and delighting them with our level of customer service and results. Passion, commitment and professionalism drives every aspect of our business. We look to continually innovate and pride ourselves on offering solutions tailored specifically to our clients' needs. Continuous investment in our highly skilled team guarantees the quality of our services, and this quality is the cornerstone of the business partnership with our clients."

Our mission and core values

Octempo:RM aims to be the premier commercial credit management organisation in the UK. A solid, ethical, reliable and innovative company that consistently delivers services of the highest quality. In fulfilling our mission we rely on four core values:

  • - We always use open and transparent standards and values
  • - We always operate in a professional, fair and respectful manner
  • - We create a stimulating and motivating environment for our staff
  • - We always honour our agreements

Our core values are not abstract; we apply them in our day to day operations. We promote an open culture and welcome constructive criticism.

Our people

Our senior management team have a wide range of experience and together have over 60 years experience in improving cash flow. They are also drawn from a variety of commercial sectors giving us great insight into the needs and expectations of our client base. Our pedigree stretches across the SME sector but also includes recognisable companies such as Typhoo Tea, BAE SYSTEMS, Lloyds TSB, Woolwich, Coors, Georgia Pacific, SurfControl and UK Fuels.

Similarly our operational team are all experienced credit controllers and credit managers who have cut their teeth in commercial organisations, directly managing customer relationships and improving debtor days, and they bring this expertise to bear in all aspects of our service delivery. They are all credit control and debt recovery specialists who understand how to collect invoices to terms without jeopardising customer relationships.

Our promise

Our promise is simple – we will improve cash flow, reduce operating costs and enhance our clients’ reputation and relationship with their customers. But don’t just take our word for it – we are proud of our track record and are happy to supply client references on request. Just give us a call on 0845 680 8845 or email sales@Octempo.com for further information.

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Client testimonial

 

"Engaging with Octempo:RM has really helped us manage our overseas credit risk and develop better relationships with our customers"

 


"Using Octempo:RM has shown us how badly we were handling our credit management. Their expertise has really reduced this risk in our business"