Frequently Asked Questions

About Octempo:RM

Who are Octempo:RM?

Our senior management team has a wide range of experience and together have over 60 years experience in improving cash flow. They are also drawn from a variety of commercial sectors giving us great insight into the needs and expectations of our client base. Our pedigree stretches across the SME sector but also includes recognisable companies such as Typhoo Tea, BAE SYSTEMS, Lloyds TSB, Woolwich, Coors, Georgia Pacific, SurfControl and UK Fuels.

Are you able to give client references?

We have a long list of happy clients for commercial debt recovery, outsourced credit control and sales ledger management. See our client testimonials or contact us at sales@octempo.com for more information.

What type of companies do Octempo:RM deal with?

We can help any business that issues an invoice on credit terms. Micro businesses, SMEs and through to large corporates, we have flexible credit control and commercial debt recovery solutions to match your individual requirements.

Visit case studies for more information on the different industries we support, including Haulage Credit Control, Legal Credit Control, Childcare Credit Control, Professional Services Credit Control, Design & Marketing Credit Control, Manufacturing Credit Control, Software Credit Control.

Our international language skills also make us the ideal choice for Exporters looking to outsource credit control.

Why are Octempo:RM different to other debt recovery agents or credit control businesses?

Octempo:RM aims to be the premier commercial credit management organisation in the UK. A solid, ethical, reliable and innovative company that consistently delivers services of the highest quality. In fulfilling our mission we rely on four core values:
  • We always use open and transparent standards and values
  • We always operate in a professional, fair and respectful manner
  • We create a stimulating and motivating environment for our staff
  • We always honour our agreements
Our core values are not abstract; we apply them in our day-to-day operations. We promote an open culture and welcome constructive criticism.

What is Octempo’s address?

    Octempo:RM Limited
    Gadbrook House
    Gadbrook Park
    Northwich
    Cheshire, UK
    CW9 7RG
    +44 (0)845 680 8845 phone
    +44 (0)845 680 8846 fax
    info@Octempo.com email

Our Services

What are the main services Octempo offer?

We can offer flexible solutions to help business manage their cash flow. With in-house international language skills we can help create relationships with your customers, wherever they are.
  • UK Outsourced Credit Control
  • International Outsourced Credit Control
  • Credit Control - Select
  • International Debt Recovery
  • UK Debt Recovery
  • Sales Ledger Management
  • Exporter Services

What is Outsourced Credit Control?

Credit Control is the activity that converts an invoice into cash. This process for getting invoices paid is crucial in any business as the conversion to cash has to be as efficient as possible. Done well, the activity is more akin to high quality customer service - you are touching your customers after all. Done badly, invoice chasing can quickly alienate customers, jeopardise repeat business and damage your reputation.

When you outsource your credit control, you are handing over this process to a professional service provider such as Octempo.

Click here to receive a free emailed copy of our Guide to Credit Control Outsourcing.

What is the difference between outsourced credit control and credit control Select?

Outsourced Credit Control – We can handle some or all of your customer accounts and ensure they are paid on time. Acting in your name as an extension to your accounts department, we create great business relationships that ensure you get to the top of the payment list.

Credit Control Select - The same great service as outsourced credit control but you can pick just the problem invoices you want us to deal with. We can free your time and resources and turn invoices into a successful payment.

To find out which service is best for your business, why not chat to us today sales@octempo.com.

How much does it cost to outsource credit control?

Costs will vary depending on your individual requirements. As a rough guide, Credit Control – Select can cost as little as £19.99 per month (plus one off set up fee), whilst full Outsourced Credit Control is priced from £199 per month.

How will I know what’s happening with my credit control?

All Octempo clients will receive a client log in which shows them real time credit control information at the touch of a button. Configuring the service is easy - you just send us a data file and we do the rest. We bring real pro-activity to the credit control invoice chase sequence. See our demo portal here.

What is outsourced Sales Ledger?

If you find managing your sales ledger time consuming and inefficient, we have got a specialist solution to improve your cash flow. Our dedicated account team raise invoices, manage credit limits and complete the credit control process to ensure your invoices get paid on time.

Visit Sales Ledger Management for more information or contact us at sales@octempo.com

How can I ensure Octempo will maintain my customer relationships?

Octempo provide credit control services in your name and within your brand guidelines. Your dedicated account manager will become a seamless extension to your company. They will work to forge strong relationships that will help to get you to the top of your customers' payment list.

What are Octempo’s commission rates for business debt recovery services?

Our rate card for commercial debt recovery is available by contacting us at sales@octempo.com or calling 0845 680 8845.

What countries are Octempo able to help with commercial debt recovery?

We can provide commercial debt collection in all the following territories. If your country is not on the list, please contact us via sales@octempo.com or 0845 680 8845, for a no obligation discussion as we may still be able to help.

What does ‘No Win No Fee’ Debt Recovery Mean?

Before we start looking to recover your debt, we will agree a fee that is based on the size of the debt, the age of the debt and the location of the debt. When we successfully recover the debt, we will allocate our agreed fee. If we don’t recover the debt, you don’t pay a penny.

How successful are Octempo at collecting debts?

During the first quarter of 2015 we collected 69.26% of all debt submitted to us for overdue commercial debt recovery. We monitor our collection rates on a weekly basis.

Do Octempo have a legal debt recovery service?

We have a close relationship with a partner company that can often offer and insurance backed legal service that reduces your exposure to fees. Call us on 0845 680 8845 for more details.

Can Octempo help with the collection of Student Debts?

We provide UK and international debt collection and debt recovery services to a wide range of universities and student accommodation providers in the UK

Need help with Student Debt Recovery? Call us on 0845 680 8845 or request a call back. All initial consultations are free and with no obligation.

About Outsourcing

What is credit control outsourcing?

Credit Control is the activity that converts an invoice into cash. This process for getting invoices paid is crucial in any business as the conversion to cash has to be as efficient as possible. Done well, the activity is more akin to high quality customer service - you are touching your customers after all. Done badly, invoice chasing can quickly alienate customers, jeopardise repeat business and damage your reputation.

When you outsource your credit control, you are handing over this process to a professional service provider such as Octempo.

Click here to receive a free emailed copy of our Guide to Credit Control Outsourcing.

Is outsourcing more expensive than employing?

Outsourcing can give you access to higher skill sets and experience than you could provide in house. Plus, there is no need to recruit specialist credit controllers or manage employee sickness or absence. You also get access to a resource 5 days a week, 8 hours a day, often for less than an equivalent part timer

Why should I think about outsourcing my credit control?

There are many reasons to consider outsourcing:
  • To improve your credit control and cash flow.
  • If you are struggling to commit the time to chase payment for invoices.
  • If you are finding it difficult to find and employ good quality credit controllers.
  • To provide full time credit control cover for part time costs.
  • If you are an exporter looking for language support which is not cost effective to provide in-house.
  • If you are looking to bring an automated approach to your business.
  • If you want to add some extra manpower to your existing credit control department.
  • High growth businesses looking for scaleable credit control solutions that can grow and flex with them.
  • Businesses looking to centralise international credit control in one place from the UK.
  • To reduce the cost of your finance team and improve performance.
Whatever the reason, Octempo:RM has a solution to fit your business. Request our free guide to Outsourced Credit Control or call us on 0845 680 8845.

I only have a few ‘problem’ accounts, how could Octempo help me?

Octempo provide flexible credit control solutions to suit your business. When you speak to us, we will provide you with the best solution to suit your needs and your budget. Request a call back or call us on 0845 680 8845.

Will using Octempo help me retain my good customer relationships?

Octempo provide credit control services in your name and within your brand guidelines. Your dedicated account manager will become a seamless extension to your company. They will work to forge strong relationships that will help to get you to the top of your customers' payment list.

How can we help?

I want to improve business credit control and cash flow

We provide solutions tailored for each individual client and we offer dedicated resources to work on your account so your customers always speak with the same highly professional people. This allows our credit control staff to build the relationship with your customers ensuring you are always top of the payment list, improving your cash flow. Request a call back or call us on 0845 680 8845.

I struggle to get the time to chase payment for invoices

Leave it to Octempo and you’ll never have to chase an invoice again. We act on your behalf, providing you with a branded and bespoke credit control service that gets invoices paid – on time. Request a call back or call us on 0845 680 8845.

I can’t find a good quality credit controller

Outsourcing can give you access to higher skill sets and experience than you could provide in house. Plus, there is no need to recruit specialist credit controllers or manage employee sickness or absence. Request a call back or call us on 0845 680 8845.

I’ve already got a credit controller, how can Octempo support my business?

Many of our larger customers value the ability to get some more horsepower to drive down their debtors as an add-on to in-house staff. You can also give us the problem time consuming accounts freeing up your staff to cover more of the ledger. Plus, for those with overseas customers, Octempo can provide international language support where necessary. See our case studies page to see how flexible our solutions can be or call us on 0845 680 8845.

My business is high volume and I want to automate my credit control.

For companies with low value, high volume invoicing you may find that you need easy access IT solutions to bring automation to your invoicing process. At Octempo, our clients will receive a client log in which shows them real time credit control information at the touch of a button. Configuring the service is easy - you just send us a data file and we do the rest. We bring real pro-activity to the credit control invoice chase sequence. See our demo portal here.

My business is high growth and I want a solution that will flex and grow with us

Octempo’s flexible credit control solutions are ideal for high growth businesses looking for scaleable credit control solutions that can grow and flex with them. See our case studies page to see how flexible our solutions can be or call us on 0845 680 8845.

Exporters

How can outsourcing help with my overseas credit control?

At Octempo:RM, we understand that dealing with international credit control can be a complex and costly operation – both in terms of time and money. Not only will your staff have to be trained to understand and interpret different payment cultures, they also have to be equipped to deal in different time zones. Octempo can take all these worries away and provide you with a professional credit control service, able to deal efficiently and effectively with your international customers. See our case studies page to see how flexible our solutions can be or call us on 0845 680 8845.

What languages/countries do you cover?

We can provide overseas / international credit control in the following territories. If your country is not on the list, please contact us via sales@octempo.com or 0845 680 8845, we will may still be able to help.
  • International Outsourced Credit Control - Russia
  • International Outsourced Credit Control - Sri Lanka
  • International Outsourced Credit Control - Brazil
  • International Outsourced Credit Control - Malta
  • International Outsourced Credit Control - Ireland
  • International Outsourced Credit Control - Spain
  • International Outsourced Credit Control - Switzerland
  • International Outsourced Credit Control - Maldives
  • International Outsourced Credit Control - Poland
  • International Outsourced Credit Control - Greece
  • International Outsourced Credit Control - Sweden
  • International Outsourced Credit Control - Taiwan
  • International Outsourced Credit Control - Bulgaria
  • International Outsourced Credit Control - Indonesia
  • International Outsourced Credit Control - Cambodia
  • International Outsourced Credit Control - Philippines
  • International Outsourced Credit Control - Greece
  • International Outsourced Credit Control - Portugal
  • International Outsourced Credit Control - Turkey
  • International Outsourced Credit Control - Austria
  • International Outsourced Credit Control - Estonia
  • International Outsourced Credit Control - Finland
  • International Outsourced Credit Control - Malaysia
  • International Outsourced Credit Control - Hungary
  • International Outsourced Credit Control - Latvia
  • International Outsourced Credit Control - New Zealand
  • International Outsourced Credit Control - Romania
  • International Outsourced Credit Control - Netherlands
  • International Outsourced Credit Control - Singapore
  • International Outsourced Credit Control - Thailand
  • International Outsourced Credit Control - Belgium
  • International Outsourced Credit Control - France
  • International Outsourced Credit Control - Slovakia
  • International Outsourced Credit Control – Vietnam