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Service Provided Outsourced credit control, on a non-disclosed basis
Challenge Company was expanding rapidly in overseas markets but these markets individually were not large enough to justify individual dedicated credit control language speakers. Company had tried to expand using English language only but soon realised that supporting their sales teams in local language gave competitive advantage
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Service Provided Outsourced credit control, on a non-disclosed basis
Challenge Company was looking to transfer activity to a shared service centre in Ireland and needed short term workload support whilst it created the service centre
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Service Provided Outsourced credit control, on a non-disclosed basis; debt escalation on a disclosed basis
Challenge The current economic climate had seen stores with poor credit control and cash collections processes under pressure as customers stretched invoice payment days
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Service Provided Training/Consultancy
Challenge Company was looking to improve their cash collection process. The company found that in the current climate increased pressure on cash collection performance was impacting cash flow. Since its inception in 2001 little or no collection activity was carried out as it wasn’t deemed essential and there was a certain amount of discomfort with the activities involved
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Service Provided Consultancy
Challenge Company was evaluating options to establish a pan-European credit management and credit control team in the UK
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