Case Studies

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Haulage Company - Yorkshire - £18m turnover

Service Provided Outsourced credit control

Challenge Lengthy payment delays from European customers : Business had a high percentage of revenue generated from back loads brought back from continental Europe and was experiencing delayed payment. No European languages in the Finance team and so the Sales teams were dragged in to help chase invoices when they reached a critical point. Payment delays were hurting cash flow, increasing the period of credit risk exposure and giving rise to higher levels of default.

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Lift installation and maintenance - Yorkshire - £1m turnover growing rapidly

Service Provided Outsourced sales ledger management and credit control

Challenge Business was growing strongly with significant expectation of future growth. Client had a clear need to put proper credit management and credit control discipline in place, but equally didn’t want to recruit in-house and then micro manage the activity. They had an accountant who provided various outsourced services but could not offer the level of skill and expertise required

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Marketing - Staffordshire and Spain

Service Provided Outsourced sales ledger management and credit control

Challenge Company had two main operations – one in the UK and another in Spain. It was also expanding rapidly but the cash flow and sales ledger processes were not keeping pace with growth. The Company had struggled to find good quality credit controllers who could also provide valuable credit management and credit risk support. Invoices were also being issued late and often with errors. Customers were not being credit checked

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Design and Print - Manchester - £30m turnover

Service Provided Outsourced credit control /debt collection

Challenge Wide spread of customer base from nationwide retail shops, high volume of transactions and increasing levels of customer store debt required additional resources to address. Client wanted a third party to run it and bring more rigour and discipline to the process

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Water purification - Oxfordshire - £9m turnover division of £50m group

Service Provided Outsourced credit control

Challenge With an average order/invoice value of £200, spread over a customer base of some 1,400 businesses, the client was not covering the ledger in full and the debt profile was getting older. There was also pressure to reduce headcount to meet budgeting cost challenges

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